F.A.Q.

Your questions about our luggage lockers in Lyon

Are the lockers cleaned regularly?

Our lockers, as well as the premises are cleaned and disinfected several times a week by our maintenance staff.

We are open from 8 AM to 10 PM 7 days a week.

You can book your locker only via our website lyon.city-locker.com.

You can book online 24/24 - 7/7. You must book as soon as possible to be sure to get a locker.

No, your booking is valid from 8:00 am to 10:00pm.

The daily price is 12.00 € or 15.00 € per locker for one day (8:00 a.m. to 10:00 p.m.) depending on the date and location.

(rates subject to variation during exceptional events)


For reservations of several days the prices are decreasing. Some days benefit from promotions, going down to 2 €/day.

Size of the luggage lockers

The size is:

  • Feet: 1.57 x 2 x 2.79
  • Inches : 18 x 24 x 33.46
  • Centimers : 48 x 61 x 85

This dimension is suitable for most large suitcases and should allow to fit up to 4 small luggages international IATA format (55 x 35 x 20 cm / 21.5 x 13.5 x 7.5 inches).

Be sure to check the size of your luggage before booking. There will be no refund.

Maximum weight 30 kgs (66 pounds)/locker.

We remind you that the fact of having contracted COVID (or any other disease) does not constitute a reason for reimbursement, in accordance with our General Conditions of Sale.

As indicated in the General Conditions of Sale and in accordance with the provisions of Article L. 221-28-12° of the Consumer Code, reservations are neither exchangeable nor refundable. Only a closure at the initiative of CITY-LOCKER, caused by a technical incident or a case of force majeure, can give rise to a refund or postponement.

They are by an insurance that covers certain incidents occurring to Luggage (material damage to the Luggage and its contents, breakage, loss/destruction, theft) that may arise during storage, to the exclusion of all other incidents and according to our general terms and conditions of sales.

This insurance is valid for the duration of the rental, from the closing of the locker assigned when booking to the reopening.

The maximum amount of support of €1,500 per locker.

Use this list or this map to find our city locker's addresses.

The codes are sent to you by email and text message (SMS) when your booking is confirmed.


The security of your luggage is an essential point for us. Our stores impose reinforced access control, using 2 independent codes (entrance door and locker).

For maximum security, these access codes are changed every day, even if your reservation covers several days.

You can enter as many times as you want during the day of your booking, from 8:00am to 10:00pm. You do not need to pay again.

Please contact the hotline directly on +33 (0)4 28 38 27 51 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number

You can book as long as you want.

1. Please check your SPAM folder in your mailbox. If you can not find it, please go to step 2.

2. Please contact the hotline directly on +33 (0)4 28 38 27 51 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number

Please contact the hotline directly on +33 (0)4 28 38 27 51 in case of emergency, or otherwise via our contact form.


Please give us the following information :

  • Lockers store name or address
  • Your name
  • Reservation date
  • Mobile number
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